Frequently Asked Questions - YANGCHEN MINERS

Q1. Who are we?

YangChen Miner headquartered in Hong Kong is one of the largest miner distributors into offline sales. We are professionals with an experience into Blockchain Management, Offline Sales, E-Commerce and Cryptocurrency Mining. We are here to dispense the best Crypto Currency Machine with the best customer service experience. Our vision is to bring Blockchain and Cryptocurrency at the next level, we will always try to provide all products at a very reasonable price from the current market rates. Our policy helps us to ship all the products with in 48 hrs of order conformation. In case of any delay we always intimate our customer with a valid proof and perfect time of shipment made. Our strong part is our customer support who are always there to help 24/7 365 Days. Feel free to get in touch with us at info@yangchenminer.com

Q2. Do we provide PARTNERSHIP OR COLLABORATION?

Yes we do. We are looking for majorly in UAE, Australia and UK. Any company or an individual interested can directly call us or drop us an email at info@yangchenminer.com

Q3. Are we trust worthy seller?

Yangchen Miner is manufacturer of Chips used in Antminer and Iceriver machines.. Most of the machines you buy are manufactured and certified by us. We are partners with alot of major brands. We are a very transparent company trusted by over 10,000 clients world wide.

Q4. Can we change product once purchased or exchanged.

We don’t change or exchange products that have been opened or altered. All sales are final.

Q5. How fast does the shipment takes place with Yangchen Miners?

We ship within 24 – 72 hrs after the order and payment confirmation is made. Different Delivery Batch Depend also In Shipping.

Q6. Value Declaration on the package by YangChen Miners?

We can always help you by declaring low valued invoice to help reduce the taxes and risk at the customs. If in case of any special requirement please contact us and update us before shipment.

Q7. Do you refund shipping fees?

Shipping fees are non-refundable

Q8. Which courier company do you prefer and how fast it reaches us?

We are flexible with the courier company. We have our option available as DHL, UPS, ARAMEX, TNT and all major courier company as per your convenience. As per standards policy our default company we work with is DHL. They deliver the product internationally by max 5 – 7 Working days. In case of delay with customs and law it may take up to 12 – 14 Days. We will always try to make sure, your shipment reaches on time as committed by the courier company.

Q9. Does YangChen Miners help with Customs?

Customer is responsible for Customs Clearance in their country, we can always help you with providing a lower invoice so that you pay a low custom value. In some instances, customer might pay no clearance

Q10. Cancel or change my order?

As we ship in next 48 hrs we don’t have any cancellation available once the order is processed and ready to ship. You always get a chance to change the product before you click the process button. As we have a automated system which drop the entire data to our warehouse. All process automated and we cannot manually change the item or cancel as the product would have left the warehouse. As we have the fast shipment policy with in 48hrs of booking.

Q11. No order conformation?

In case of delay in getting order conformation in Six working hours. Drop us a email on info@yangchenminer.com with a payment transaction receipt. We will get back to you shortly.

Url: https://yangchenminer.com/contact-us/

Email : info@yangchenminer.com

Phone : +447588224290

Q12. Mode of Payment we accept?

Cryptocurrency is our major payment mode. All products listed on our website are priced in US Dollars And Bitcoin.

The price will be provided through the exchange rate of Bitcoin to US Dollars rate as per the current market rates.

Orders generated will be valid only for a certain period from the time of booking. Once the order is generated a person as to make the payment in max hour in BTC Transfer and up to 3 Days for bank transfer. If in case of failure you order will get cancelled automatically.

Note : All payments made in crypto-currencies are directly exchanged in US dollars with us, therefore if any reason a refund must be made , it will be made on the amount in dollars and not in crypto-currency.

We only accept payments through our website: https://yangchenminer.com or OFFICIAL Whatsapp number.